Frequently Asked Questions

Find answers to common questions about our products, shipping, returns, and more.

Who is Urban Purify? +

Urban Purify is a proudly Australian company dedicated to providing high-quality water filtration systems. Our stainless steel tap water filters are designed to deliver pure, clean water directly from your tap, helping you save money and reduce plastic waste.

What makes Urban Purify’s tap water filters special? +

Our filters use an advanced ultra-filtration and granulated activated carbon system to remove contaminants from tap water. This ensures you get fresh, clean, and great-tasting water every time.

How long do the filter cartridges last? +

Each filter cartridge can purify up to 2000 litres of water, which typically lasts about three months for a family of four.

What contaminants does the filter remove? +

Our Urban Purify stainless steel tap water filter uses an advanced filtration system to remove contaminants as small as 0.01 microns. This includes:

  • Sediments: Sand, rust, and other particulate matter.
  • Chlorine: Improves taste and odor by removing chlorine.
  • Heavy Metals: Lead, mercury, and other harmful metals.
  • Microplastics: Filters out microplastic particles.
  • Bacteria and Cysts: Reduces harmful microorganisms for safer drinking water.
  • Organic Compounds: Pesticides, herbicides, and VOCs (volatile organic compounds) that can be found in tap water.

By filtering out these contaminants, our system ensures you get clean, fresh, and safe drinking water every time.

Is the filter RoHS compliant? +

Yes, our stainless steel tap water filters are RoHS compliant, ensuring they meet high environmental and safety standards.

How do I install the Urban Purify tap water filter? +

1. Installation is simple and can be done in a few easy steps:

2. Remove the current aerator from your faucet.

3. Insert the new filter cartridge into the filter.

4. Screw the filter onto the faucet, using the provided threads/adapters if needed.

5. Enjoy fresh, clean water!

Do I need any special tools to install the filter? +

No special tools are required. The filter comes with all the necessary components for installation.

Can the filter fit all types of faucets? +

Our filters come with extra fittings to ensure they can be installed on most sink faucets.

Where can I buy replacement cartridges? +

Replacement cartridges are available on our website under the "Shop" section.

How does using Urban Purify’s filter save money? +

By using our tap water filter, you can eliminate the need for bottled water, saving you hundreds to thousands of dollars annually.

How does using the filter benefit the environment? +

By reducing the need for bottled water, our filters help decrease plastic waste, contributing to a healthier planet.

How can I place an order? +

You can place an order directly through our website. Simply select the product you want, add it to your cart, and proceed to checkout.

Do you offer international shipping? +

We sure do! Have a look at our international country options at the checkout.

What is your return policy? +

We offer hassle-free returns. If you are not satisfied with your purchase, you can return it within 30 days for a full refund. Please refer to our return policy for more details.

How can I contact Urban Purify for support? +

You can reach our customer support team via email at info@urbanpurify.com or through the form on our Contact Us page on the website.

Do you offer any warranties on your products? +

Yes, all our products come with a one-year warranty against manufacturing defects. Please refer to our warranty policy for more details.