Warranty

Urban Purify Warranty Policy

At Urban Purify, we stand behind the quality of our products. This warranty policy outlines the coverage, conditions, and exclusions for both subscription and non-subscription purchases.

1. Warranty Coverage Overview

Urban Purify warranties apply only to manufacturing defects under normal household use and proper maintenance. Warranty coverage differs depending on whether the product was purchased under an active subscription or as a one-time, non-subscription purchase.

2. Subscription Purchases – Lifetime Warranty

- Customers who receive a stainless steel filter housing as part of an active Urban Purify subscription are covered by a lifetime warranty on the stainless steel filter housing.

- This warranty covers manufacturing defects in the stainless steel housing only.

- The warranty remains valid only while the subscription is active and in good standing.

- Filter cartridges must be replaced in accordance with the selected subscription plan, every 2 or 3 months.

- For warranty eligibility, replacement cartridges must be genuine Urban Purify cartridges purchased directly from Urban Purify.

- The lifetime warranty does not cover damage resulting from misuse, neglect, improper installation, unauthorised modifications, use of third-party or non-genuine cartridges, overdue cartridge replacement, normal wear and tear, or issues related to water quality caused by expired or clogged cartridges.

- If a subscription is cancelled, paused for an extended period, or otherwise becomes inactive, the lifetime warranty is void.

3. Non-Subscription Purchases – 12-Month Limited Warranty

- Customers who purchase the stainless steel filter housing without a subscription are covered by a 12-month limited warranty from the original purchase date.

- This warranty covers manufacturing defects in the stainless steel housing only.

- To remain eligible for warranty coverage, the filter must be used according to product guidelines and the filtration cartridge must be replaced every 3 months, depending on usage and water quality.

- For warranty eligibility, replacement cartridges must be genuine Urban Purify cartridges purchased directly from Urban Purify.

- Failure to replace cartridges within the recommended timeframe, or use of third-party or non-genuine cartridges, is considered improper maintenance and may void warranty coverage.

- This warranty does not cover reduced performance due to cartridge exhaustion, damage caused by overdue cartridge replacement, misuse, neglect, improper installation, unauthorised modifications, or normal wear and tear.

- Urban Purify may request proof of cartridge replacement and/or photos of the product when assessing a warranty claim.

4. Cartridge and Maintenance Disclaimer

Filter cartridges are consumable items and are not covered under warranty.

Using non-genuine cartridges or using a filter beyond the recommended cartridge lifespan may reduce filtration performance, impact water quality, and place unnecessary strain on the filter system. Warranty claims related to performance or damage caused by non-genuine or overdue cartridges may be declined.

5. Warranty Claim Process

- To submit a warranty claim, customers must email info@urbanpurify.com and include their order number, a description of the issue, and clear photos or videos of the product.

- Urban Purify reserves the right to request additional information, request return of the product for inspection, and repair, replace, or refund the product at its discretion if a claim is approved.

6. Exclusions and Limitations

- This warranty does not cover cosmetic damage that does not affect functionality, damage caused by accidents or external factors, commercial or non-household use, or courier damage, which is addressed under separate shipping policies.

7. Changes to This Warranty Policy

- Urban Purify reserves the right to update or modify this warranty policy at any time. The version in effect at the time of purchase will apply.

For all warranty enquiries, please contact info@urbanpurify.com

Urban Purify is a proudly Australian company dedicated to providing high-quality water filtration systems. Our stainless steel tap water filters are designed to deliver pure, clean water directly from your tap, helping you save money and reduce plastic waste.

Our filters use an advanced ultra-filtration and granulated activated carbon system to remove contaminants from tap water. This ensures you get fresh, clean, and great-tasting water every time.

Each filter cartridge can purify up to 2000 litres of water, which typically lasts about three months for a family of four.

Our Urban Purify stainless steel tap water filter uses an advanced filtration system to remove contaminants as small as 0.01 microns. This includes:

  • Sediments: Sand, rust, and other particulate matter.
  • Chlorine: Improves taste and odor by removing chlorine.
  • Heavy Metals: Lead, mercury, and other harmful metals.
  • Microplastics: Filters out microplastic particles.
  • Bacteria and Cysts: Reduces harmful microorganisms for safer drinking water.
  • Organic Compounds: Pesticides, herbicides, and VOCs (volatile organic compounds) that can be found in tap water.

By filtering out these contaminants, our system ensures you get clean, fresh, and safe drinking water every time.

Yes, our stainless steel tap water filters are RoHS compliant, ensuring they meet high environmental and safety standards.

1. Installation is simple and can be done in a few easy steps:

2. Remove the current aerator from your faucet.

3. Insert the new filter cartridge into the filter.

4. Screw the filter onto the faucet, using the provided threads/adapters if needed.

5. Enjoy fresh, clean water!

No special tools are required. The filter comes with all the necessary components for installation.

Our filters come with extra fittings to ensure they can be installed on most sink faucets.

Replacement cartridges are available on our website under the "Shop" section.

By using our tap water filter, you can eliminate the need for bottled water, saving you hundreds to thousands of dollars annually.

Yes, filtered water from our system reduces the intake of microplastics and other contaminants, providing cleaner and healthier drinking water.

By reducing the need for bottled water, our filters help decrease plastic waste, contributing to a healthier planet.

You can place an order directly through our website. Simply select the product you want, add it to your cart, and proceed to checkout.

We sure do! Have a look at our international country options at the checkout.

We offer hassle-free returns. If you are not satisfied with your purchase, you can return it within 30 days for a full refund. Please refer to our return policy for more details.

You can reach our customer support team via email at info@urbanpurify.com or through the form on our Contact Us page on the website.

Yes, all our products come with a one-year warranty against manufacturing defects. Please refer to our warranty policy for more details.