Subscription Terms & Conditions

Urban Purify™ Subscription Terms & Conditions

Welcome to the Urban Purify Subscription Service. By subscribing, you agree to the following terms and conditions, designed to provide transparency, ensure fairness, and support smooth operations so we can continue offering the best service and value to our customers.

1. Subscription Overview

When you subscribe, you receive:

-A free stainless steel filter housing with your first shipment

-Lifetime warranty on the stainless steel filter housing (see Section 5)

-Automatic delivery of a new cartridge every 2 or 3 months depending on what you chose

-No long-term commitment – pause, skip, or cancel anytime

-Set-and-forget convenience for year-round clean water

-Free shipping on all subscription orders

-No hidden fees – what you see is what you pay

2. Billing & Renewal

-Subscriptions are automatically billed every 2 or 3 months based on your selected chosen plan

-Your payment method will be charged at the start of each renewal cycle

-It is your responsibility to ensure sufficient funds are available at the time of billing

3. Cancellation Policy

-You may cancel your subscription at any time via your customer portal or by contacting info@urbanpurify.com

-To avoid being charged for the next cycle, cancellations must be made at least 2 business days BEFORE your upcoming billing date

-If a cancellation request is received after an order has been processed, your subscription will remain active for that cycle and no refund will be issued for that order

-When you subscribe, you will receive an email with a “Manage Subscription” link button. You can use and access this at any time to pause, skip, or cancel your subscription

-It is your responsibility to enter the correct email at checkout. If you do not receive your portal link, contact us immediately so we can assist. If an order is processed before you wanted to cancel and your subscription was not managed due to an incorrect email or for any other reason, Urban Purify is not responsible to refund you for that cycle. 

4. Free Stainless Steel Filter Housing

-The filter housing is provided free with your first subscription shipment

-It is limited to one per subscription and only covered under warranty while your subscription remains active and in good standing

5. Lifetime Warranty

-The stainless steel filter housing includes a lifetime warranty valid only while your subscription is active

-Warranty covers manufacturing defects 

-It does not cover damage due to misuse, neglect, unauthorised repairs, modifications or minor wear and tear

-Urban Purify will request photos or a product return before approving a warranty claim

6. Shipping & Delivery

-All subscription orders include free standard shipping within Australia

-Orders are dispatched on a 2 or 3 month cycle (depending what option you chose when you ordered) beginning from the initial subscription date

-External factors such as weather or courier delays may affect delivery times and do not qualify for refunds

7. Returns & Refunds

-We offer a 30-day money-back guarantee on your initial kit (stainless steel filter housing and first cartridge kit)

-The guarantee does not apply to recurring subscription cartridges

-Please refer to our Refund Policy for further details

8. Modifications to Terms

-Urban Purify reserves the right to update or modify these terms at any time

At Urban Purify, our Terms & Conditions are designed to support the smooth operation of our systems and allow us to offer the best pricing and service to our community. Your cooperation is greatly appreciated and valued, and helps us continue delivering clean, safe water to households across Australia.

Important: The best way to reach us is via email at info@urbanpurify.com. We do not strictly monitor social media inboxes, comments, or DMs, and we will not be held responsible for any missed messages or requests made through those platforms. For the fastest and most reliable support, always contact us by email.

Need more assistance or clarification?

Don't hesitate to contact our support team at: info@urbanpurify.com  

Urban Purify is a proudly Australian company dedicated to providing high-quality water filtration systems. Our stainless steel tap water filters are designed to deliver pure, clean water directly from your tap, helping you save money and reduce plastic waste.

Our filters use an advanced ultra-filtration and granulated activated carbon system to remove contaminants from tap water. This ensures you get fresh, clean, and great-tasting water every time.

Each filter cartridge can purify up to 2000 litres of water, which typically lasts about three months for a family of four.

Our Urban Purify stainless steel tap water filter uses an advanced filtration system to remove contaminants as small as 0.01 microns. This includes:

  • Sediments: Sand, rust, and other particulate matter.
  • Chlorine: Improves taste and odor by removing chlorine.
  • Heavy Metals: Lead, mercury, and other harmful metals.
  • Microplastics: Filters out microplastic particles.
  • Bacteria and Cysts: Reduces harmful microorganisms for safer drinking water.
  • Organic Compounds: Pesticides, herbicides, and VOCs (volatile organic compounds) that can be found in tap water.

By filtering out these contaminants, our system ensures you get clean, fresh, and safe drinking water every time.

Yes, our stainless steel tap water filters are RoHS compliant, ensuring they meet high environmental and safety standards.

1. Installation is simple and can be done in a few easy steps:

2. Remove the current aerator from your faucet.

3. Insert the new filter cartridge into the filter.

4. Screw the filter onto the faucet, using the provided threads/adapters if needed.

5. Enjoy fresh, clean water!

No special tools are required. The filter comes with all the necessary components for installation.

Our filters come with extra fittings to ensure they can be installed on most sink faucets.

Replacement cartridges are available on our website under the "Shop" section.

By using our tap water filter, you can eliminate the need for bottled water, saving you hundreds to thousands of dollars annually.

Yes, filtered water from our system reduces the intake of microplastics and other contaminants, providing cleaner and healthier drinking water.

By reducing the need for bottled water, our filters help decrease plastic waste, contributing to a healthier planet.

You can place an order directly through our website. Simply select the product you want, add it to your cart, and proceed to checkout.

We sure do! Have a look at our international country options at the checkout.

We offer hassle-free returns. If you are not satisfied with your purchase, you can return it within 30 days for a full refund. Please refer to our return policy for more details.

You can reach our customer support team via email at info@urbanpurify.com or through the form on our Contact Us page on the website.

Yes, all our products come with a one-year warranty against manufacturing defects. Please refer to our warranty policy for more details.