Refund policy
Urban Purify Return Policy
At Urban Purify, we are committed to your satisfaction and the quality of our products. Whether you’re taking advantage of our 30-day money-back guarantee or need to make a general return, we’re here to help.
30-Day Money-Back Guarantee
We want you to experience the benefits of our filtration systems with peace of mind. If you’re not completely satisfied within the first 30 days, we offer a full refund. Please read the terms below.
Terms & Conditions
Eligibility: Return requests must be made within 30 days of the delivery date.
Product Condition: Feel free to try our filter! If you're not satisfied, return the product with all parts, packaging, and accessories for a full refund.
Refund Process:
-Contact our support team at info@urbanpurify.com with your order number and reason for the refund.
-We’ll provide return instructions.
-Upon receiving and inspecting the product, we’ll process your refund or exchange within 7-10 business days.
Return Shipping Costs:
-Defective or Damaged Products: If the product is defective or damaged upon arrival, we will replace the defective part at no cost to you. If you choose a refund instead of a replacement, you are responsible for the return shipping cost.
-Other Returns: For reasons other than defects or damage, customers are responsible for return shipping costs.
Exclusions:
-Custom or Bulk Orders: Purchases of 4 or more units of the same product are non-refundable.
-Sale Items: Sale items are final and non-returnable.
General Return Policy For Unopened Items
We accept returns for products that meet the following conditions:
Eligibility:
-Return Window: Returns must be initiated within 14 days of delivery.
-Product Condition: The product must be unused, in its original packaging, and include all accessories. Opened or used products are not eligible for a return unless covered by our money-back guarantee.
Return Process:
-Contact our support team at info@urbanpurify.com with your order number and reason for the return.
-We’ll provide return instructions.
-Upon receiving and inspecting the product, we’ll endeavour to process your refund or exchange within 7-10 business days.
-If you haven’t received your refund within 7–10 business days, it’s possible we may have missed the delivery notification from your return tracking. Please follow up with us via email so we can ensure your refund is processed as soon as possible.
Return Shipping Costs:
-Customer-Initiated Returns: The customer is responsible for return shipping costs.
Exclusions:
-Custom or Bulk Orders: Purchases of 4 or more units of the same product are non-refundable.
-Sale Items: Sale items are final and non-returnable.
Important: The best way to reach us is via email at info@urbanpurify.com. We do not strictly monitor social media inboxes, comments, or DMs, and we will not be held responsible for any missed messages or requests made through those platforms. For the fastest and most reliable support, always contact us by email.
Need more assistance or clarification?
Don't hesitate to contact our support team at: info@urbanpurify.com